What our Customers say...


Great experience with cleaning my business which unfortunately was related to COVID 19. Steve their Operations manager came out early morning to inspect and talk about what happened. His explanation & knowledge about moving forward was so professional, my biggest take away was him saying "I just want you, your employees and business to feel safe after I clean". Amazing service!

I'm convinced that no other restoration company could have completed this so fast or well. The water damage to our home was a worry, but Nick and his team handled it with complete confidence. He delivered on everything he said you could do. I can't tell you what a relief this has been for us. Please pass on our compliments and our thanks to Nick and the rest of the team.

We are very pleased with the professional services provided by SERVPRO. Everyone was efficient, courteous and ready with answers. The pack out was done very efficiently. Nick and crew are excellent. Your workers represent SERVPRO and State Farm well and they are happy workers.

Very impressed with SERVPRO. The entire group was friendly, hardworking and professional. They were fast to arrive and did a great job. Thank you all!

Very impressed with SERVPRO. The entire group was friendly, hardworking and professional. They were fast to arrive and did a great job. Thank you all!

Technicians were on time and always kept in contact if there was a change of plans. All office employees were also very helpful and courteous by phone.

Keep doing what you guys accomplished. Great workers and very professional. They care more about the people more than the problem which is priority. When they take care of the people everything else falls into place. I hope to not need them again, but if so, it's a no brainier who I'm gonna call. Thanks!

Dispatch was immediate, arrived in precise time, very professional, and a well run organization!

We had mold in our building. We reached out to SERVPRO and were very pleased with the service we got. We will use you again. It has been a few damp months and we have not had any regrowth. We had lots of problems before.

SERVPRO is just terrific. I called Encompass Insurance and they sent out SERVPRO to clean up the soot on my walls and furniture from a fire I had. They got right to work. They were very responsive and did a great job. Very happy with the work they did.

They came out to pack-out my content and clean them at their office. And then bring them back. They put me at ease during this stressful experience.  These guys were professional and courteous.  Explained everything with ease and understanding.

All the staff was very nice, polite and I felt comfortable with them in my home. Wonderful cleaning job - I am very thankful!

Very efficient, showed and explained what he was doing, answered our questions, worked extremely hard. This is a very impressive organization. 

I can't say enough about how great the service was. The guys were wonderful with my family. Very polite and friendly. To be honest, we miss having them around. I will definitely recommend this company, and it really does need to be known that these guys made it great. Thank you Nick and Lynn.

Very professional and prompt! I will pass along to my insurance agent that this is the only service that he should use. Will also tell others of SERVPRO. The BEST

They are just fine the way they are.  Very professional, polite and clear in providing instructions and information

SERVPRO was on the job and displayed the best customer service that I have enjoyed for a long time!! Thanks!

The SERVPRO Franchise's office staff was courteous, polite, and helpful throughout the duration of the job. They were on-site personnel were prompt, courteous and attentive to my concerns.

Strongly Agree in all areas:  courteous, polite and helpful.  They explained the process clearly throughout the duration of the job.  Overall, very satisfied with the service provided by SERVPRO

I am usually very nervous about having strangers in my house, but your employees made me feel very comfortable. Everyone was so polite and you could feel that they genuinely cared. Thanks SERVPRO for cleaning up my mess.

From start to finish our experience was excellent.  Nick was awesome and the communication from the crew that arrived was great.  Everyone called in advance with an ETA...they cleaned up after themselves making this unfortunate  experience as good as it could be!  Definitely recommend this company!  

Fantastic people, if you ever have a need for their services these are the people to contact. Extremely professional and excellent communicators, could not ask for more.

Thank you! Your guys were so nice, efficient, and always took the time to answer questions. You made our awful situation much better! Thanks again!

SERVPRO was amazing to work with. We would recommend them to all our friends and family for any Restoration Emergency. Thank you!

You took the guess work out of who to contact for all of our emergency needs!  The professionalism of the team and polite people at the office made this tragic time in our life seem easy. We could not have done it without this team at SERVPRO

Thank you so much for all you have done! You guys were wonderful in a very stressful situation and I cannot tell you how much I appreciate your staff. I would absolutely recommend you to my friends and family members!

The rain had come down so fast my sump pump could not keep up. I called SERVPRO and they were able to come out promptly.     They addressed all the questions I had. I would use them again. Thank you SERVPRO.

Thank you so much for your kindness and helpfulness. Never having been through this before you really made a bad situation better. Thank you again.

SERVPRO of Southern MHenry County did an outstanding job and I have recommended them to family and all my friends. My home was taken care of during this stressful time, and it looks amazing! Glad they were my first call after finding the flood in my home.

We had a flooded basement and so we called SERVPRO

They had a great attitude, were super helpful and I’d call them back any time -- though I hope I don’t have to.

SERVPRO on-site person personnel were prompt, courteous, and attentive to my needs. I will recommend them to my family and friends.

When SERVPRO arrived there crew was prompt, courteous, and addressed all my concerns. I was impressed with the knowledge and professionalism. They were simply great. We will use them in the future.

When we call SERVPRO they were courteous and professional during the call. Once at the site location the Emergency Response Team took time to answer and/or address my questions or concerns related to the loss situation. They were fantastic how they handled ever everything.

I was impressed in the knowledge and professionalism of the SERVPRO crew who performed the cleanup services. I would diffidently use SERVPRO again.

Thank you so much for all the effort it took to take care of our "disaster". We couldn't have asked for a better crew, all of whom were exceedingly professional and polite.  The work ethic displayed by the crew was truly refreshing. I had begun to think people no longer understood the concept of taking pride in their work, but that was certainly not the case with the crew that was here to take care of our fire loss. Once again THANK YOU!

Your team was great job. Couldn't asked for better.

After finding mold in our basement, we called SERVPRO of Southern McHenry County to help assess and mitigate the situation. They did an amazing job. 

Very Good, Courteous, helpful, Thank You

"Keep doing what you are doing-hard to improve on fantastic service! Not often today do you see such great workers and company follow through. Can't say enough about your people!"

Allstate sent out SERVPRO to my rental property after a small fire in the garage. There was smoke and soot damage throughout the house first floor and garage. SERVPRO came to the rescue and cleaned up everything and secured a hole in the garage wall. Thank you SERVPRO.

From the office staff to the crew(s), each and every SERVPRO employee I talked to was very helpful. Thank you for all that you do. 

I think everyone was wonderful.  You guys have a great team. 

Great job by the team!

Great job! The guys were fantastic - worked quickly and efficiently!  Thank you!

Clean up crew did very nice job.

I very rarely offer testimonials unless they are truly warranted. SERVPRO of Southern McHenry County and their team of professionals did everything they said they would. I would highly recommend SERVPRO of Southern McHenry County and their entire team/process to anyone looking for a mold remediation.

Thank you SERVPRO you were able to clean a sofa that was never touched in ten years and was soot damaged. This piece meant a lot to the us. You said you can try to restore the piece. After one of your techs cleaned it using your upholstery cleaning and some needed TLC you were able to bring it to almost look like new. Again thank you job well done.

Very trustworthy and professional.  They took well care of our furniture.

Awesome, thanks for your help and professionalism. I used ServiceMaster in the past and you guys are the opposite in a good way!!!!!!!

The SERVPRO team was great.  We couldn't have experienced anything better...clean, polite, and very efficient.  Thank you SERVPRO for all your help.

I am pleased with the results and Dan was a pleasure to work with.

We called SERVPRO for mold remediation in our office. They set up containment barriers and air scrubbers and removed all the bad stuff.

Dan and team were great. Clear communication, clear reasonable pricing, and clear schedule. This is exactly what I needed.

We felt safe having them working in our office, and had no issues.

They listened to our unique needs and followed our wishes.

We would call them back for any future clean up needs.

They were great.....Dan and Nick were so wonderful and informative

Great job.

I want to share how friendly and courteous the crew was on site when they came out to my home . I was very impressed with how efficient the service  was handled . The crew arrived promptly and worked quickly with very little interruptions . The service provide was completed per our agreement on scheduling . Thank you , I would highly recommend your company services to any of those I know may  be need of services.

I can rely on this crew any time of day under any circumstance. They are fast and reliable.

Two of our commercial rental properties (Great Clips and Tiger Koo's Martial Arts - TaeK in Algonquin) that we manage had a severe water damage.

SERVPRO came out quickly meet with our site manager and dealt with the situation professionally.

Then they worked with our insurance to get our claim resolved.

We are more convinced now than before that you truly do put your customers first and promise that we will be passing that message along to our site mangers.

We had a leak from the sprinkler system.  SERVPRO of Southern McHenry County came and dried our walls and flooring quickly so we could get back to work.  Will use SERVPRO of Southern McHenry County every time we have an issue.

Very satisfied-loved the fact they were always on time!

Thank You Very Much

Thank goodness for your SERVPRO fire damage restoration service. Without you guys, I would not know where to turn. You helped me and saved my precious home.

Did a good job.

Dan and his crew were courteous and accommodating to me......I would recommended SERVPRO to my family and friends

SERVPRO cleaned up my business very nicely. They absolutely know what they're doing.

Your team did an awesome job for us when we had them handle our mold problem...thanks!

Good job. Very polite and did their best in drying all affected rooms

Absolutely Excellent Customer Service. They handled our water damage perfectly.